Frequently Asked Questions
Answers about payments, receipts, kiosks, and support.
Payments
Everything you need to know about paying bills, fees, methods, and posting times.
Will I be charged a fee at the kiosk?
Some payments include a small convenience fee. The amount is shown on-screen before you confirm.
What payment methods are accepted?
Cash, debit, and major credit cards (Visa, Mastercard, Discover). Card availability may vary by location.
How fast is my payment processed?
Most payments post immediately or the same business day. Some billers may take until the next business day.
Can I make a partial payment?
If your biller accepts partial payments, the kiosk will allow it. Otherwise, you’ll be prompted for the required amount.
Are there payment limits?
Limits can vary by biller and payment type. The kiosk will display any minimums/maximums before you pay.
Which billers can I pay?
We support a wide range of utilities and telecom providers (e.g., NWC, Digicel, Flow). Availability varies by location; check the kiosk screen for the current list.
Receipts
Details on what’s included on your receipt, how to get a copy, and why it matters.
Do I get a receipt?
Yes—every kiosk prints a receipt with the biller name, amount paid, fees (if any), date/time, and a transaction/reference number.
I lost my receipt. Can I get a copy?
Email the Receipt Department at receipt@remotebillpay.com with your payment date/time, kiosk location, amount, and biller; we’ll help locate the transaction.
What information will be on my receipt?
Your receipt will show the biller, account or reference number, payment amount, fees, and a unique transaction reference.
Kiosks & Technical
Find out where to locate kiosks, operating hours, and what to do if you run into a problem.
Where can I find a kiosk?
Use the Find a Kiosk page on our website to search by city and services offered. Each listing includes address, hours, and available payment options.
What are kiosk hours?
Hours follow the host location. Many kiosks are available during regular business hours, and some operate 24/7.
The kiosk didn’t print a receipt or showed an error. What do I do?
Keep the kiosk location and the time of the issue, then contact Customer Service at cs@remotebillpay.net or call 1-876-827-1224. If payment was taken, we’ll verify and provide your receipt.
Is it secure?
Yes. All transactions are encrypted and processed on PCI-compliant systems, giving you the same level of protection as major banks.
Do you support mobile top-ups and data?
Yes. Our kiosks provide instant mobile top-ups and data packages for major carriers, plus many international networks.
General
Answers to common questions about account info, disconnections, and refund policies.
What information do I need to pay a bill?
You’ll need your biller account number, quotation or reference number and the payment amount.
My service was disconnected—how soon will it be restored?
Restoration times are determined by your service provider. Many providers restore service within a few hours after payment is confirmed, while some wait until the next business day.
Can I get a refund?
Payments are sent directly to the biller. Refunds follow the biller’s policies. Contact our Customer Service team and we’ll guide you through the process.